Restaurant Management-Tip for Improving Your Wait Staff

Tips for improving your wait staff
As a restaurant manager or owner, are you happy with the efficiency of your servers? Do you want secrets to improving wait staff productivity? This article will offer several suggestions that will increase productivity, promote staff morale, and enable you to achieve the high standards and expectations you desire.
You think about your wait staff and what probably comes to mind is all the drama.
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No wonder so many actors and actresses started out as servers. Seriously, you should be happy that you have this unique group of individuals to manage. Restaurant wait staffs can definitely be the most wonderful and yet difficult of personalities to deal with anywhere. Learning how to get the most of them is not the goal. The aim is how to get the best of them.
It all starts with back to basics, and setting standards. Conduct crew meetings to review and remind. Make a point to pre-shift meetings, to continually reinforce standards and expectations. The idea here is, you want to show the staff what your priorities are, and show what is imperative, on a regular basis.
Be excited! You set the tone for how things go! Do not use the occasion to berate and bemoan, you will lose them quick! People can forget standards or expectations over time. As an effective leader you are always in teaching mode. Communication is clear and your staff is well informed!
During your pre-shift meetings, share a special of the day with them. You know they are always hungry! You want them to taste and experience what you are trying to sell! So many restaurants fail to expose the staff to the delicious specials they are trying to move. A server that just licked the plate in the wait station is more likely to suggest these items, and we be more valuable to the execution of your menu. It will be fun, and a great way to get to know each server individually. They will also understand that you care enough to give them your time! This increase of interaction will pay off big!
Set up contests to motivate and ignite sales. Offer twenty bucks to whoever sells the most appetizer specials this week. Present a contest where the prize is to let the server make their own schedule for a week (within restrictions of course). This is a huge motivator!
Motivate with your words. Don't walk past your workers without interaction. Great job, I like the way you did that, and nice one, should all be phrases in your repertoire!
Observe, direct, motivate, and by all means be fair! There is nothing that can bring productivity to a halt quicker than a manager that favors unfairly. If the workers who are always meeting standards and expectations see the slackers being favored, and rewarded, why should they want to try harder?
If you implement these ideas and are consistent, you will create a cheerful, well trained, and productive wait staff you will be proud of.

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